osTicket 1.18.2
Open-Source Support Ticketing System
osTicket 1.18.2 is a widely adopted open-source support ticketing system designed for managing customer inquiries and internal service requests through a centralized, web-based platform. This offering is deployed on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and published and maintained by ATH Infosystems. The solution delivers a ready-to-run osTicket environment that enables organizations to deploy a fully functional helpdesk without manual setup of the underlying application stack.
Platform Overview
Lightweight Core Deployment
osTicket 1.18.2 is a widely adopted open-source support ticketing system designed for managing customer inquiries and internal service requests through a centralized, web-based platform. This offering is deployed on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and published and maintained by ATH Infosystems.
osTicket Version: 2.13.1
Operating System: Ubuntu 22.04 LTS
Deployment Targets:
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform (GCP)
The solution delivers a ready-to-run osTicket environment that enables organizations to deploy a fully functional helpdesk without manual setup of the underlying application stackg
Core Technical Capabilities
osTicket provides a comprehensive set of helpdesk and ticket management features:
- Centralized ticket management via web and email channels
- Automated email-to-ticket creation and routing
- Role-based access control for agents, administrators, and users
- Configurable workflows, priorities, and SLA policies
- Web-based agent and customer portals
- REST API support for integrations and automation
osTicket 1.18.2 is optimized for efficient ticket handling and structured issue resolution.
Deployment and Architecture
This osTicket deployment runs as a self-managed cloud virtual machine, optimized for reliability, transparency, and administrative control.
Deployment characteristics include:
- Preconfigured osTicket 1.18.2 application stack
- Ubuntu 22.04 LTS base for long-term stability and security updates
- VM-based deployment across AWS, Azure, or Google Cloud
- Full root and application-level administrative access
- Compatibility with cloud-native networking, storage, and backup services
Scalability and Performance
osTicket supports growing ticket volumes and multi-agent environments:
- Optimized for concurrent agent access
- Vertical scaling through cloud instance resizing
- Compatible with external databases and storage backends
- Integration with cloud monitoring and logging services
Maintenance and Support
Free maintenance support by ATH Infosystems is included with this offering.
Support coverage includes:
- Deployment validation and configuration guidance
- Update and upgrade assistance for osTicket releases
- Troubleshooting and operational support
- Best-practice recommendations for cloud environments
ATH Infosystems maintains the base image to ensure operational stability and compatibility.
Security and Data Control
This deployment is designed with security, compliance readiness, and data ownership in mind:
- Fully self-hosted architecture ensures complete data sovereignty
- Role-based permissions and configurable access policies
- Secure access over HTTPS
- Compatibility with cloud firewalls, security groups, and IAM policies
- No embedded third-party licensing or external data dependencies
Organizations retain full control over ticket data, audit trails, and retention policies
Common Use Cases
This offering is commonly used for:
- IT service desks and internal support portals
- Customer support and issue tracking systems
- Managed service provider (MSP) ticketing platforms
- Public-facing support portals for SaaS and digital services
- API-driven integrations with CRM, ERP, and monitoring tools
The open architecture enables customization and automation aligned with operational workflows.
Summary
osTicket 1.18.2 is a widely adopted open-source support ticketing system designed for managing customer inquiries and internal service requests through a centralized, web-based platform. This offering is deployed on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and published and maintained by ATH Infosystems.
The solution delivers a ready-to-run osTicket environment that enables organizations to deploy a fully functional helpdesk without manual setup of the underlying application stack.