GLPI 11.0.4
Open-Source IT Asset Management and Service Desk Platform
GLPI 11.0.4 is an open-source IT asset management and service desk platform designed to help organizations manage IT resources, support operations, and service workflows. This offering deploys GLPI 11.0.4 on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and is published and maintained by ATH Infosystems. The solution provides a ready-to-run GLPI environment optimized for cloud infrastructure, enabling centralized IT asset tracking and helpdesk operations without manual stack configuration.
Platform Overview
GLPI 11.0.4 is an open-source IT asset management and service desk platform designed to help organizations manage IT resources, support operations, and service workflows. This offering deploys GLPI 11.0.4 on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and is published and maintained by ATH Infosystems.
GLPI Version: 11.0.4
Operating System: Ubuntu 22.04 LTS
Deployment Targets:
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform (GCP)
The solution provides a ready-to-run GLPI environment optimized for cloud infrastructure, enabling centralized IT asset tracking and helpdesk operations without manual stack configuration.
Core Technical Capabilities
GLPI provides comprehensive IT management and service desk features:
- IT asset inventory and lifecycle tracking
- Ticketing and service request management
- Knowledge base and documentation tools
- Change and problem management support
- Reporting and analytics dashboards
- Plugin ecosystem for extensibility
GLPI 11.0.4 enables structured IT operations and service workflow management.
Deployment and Architecture
This GLPI deployment runs as a self-managed cloud virtual machine, designed for operational transparency and administrative control.
Deployment characteristics include:
- Preconfigured GLPI 11.0.4 application stack
- Ubuntu 22.04 LTS base for long-term stability and security updates
- VM-based deployment across AWS, Azure, and Google Cloud
- Full administrative access to OS and GLPI configuration
- Compatibility with cloud networking, storage, and monitoring services
The architecture supports development, testing, and production IT service management environments.
Scalability and Performance
GLPI is designed to support growing asset inventories and support workloads:
- Optimized for concurrent user access
- Vertical scaling through cloud instance resizing
- Compatible with external database and storage services
- Integration with cloud monitoring tools
This makes the solution suitable for small IT teams through enterprise IT departments.
Maintenance and Support
Free maintenance support by ATH Infosystems is included.
Support coverage includes:
- Deployment validation
- Configuration guidance
- Update and upgrade assistance
- Troubleshooting and operational best practices
ATH Infosystems maintains the base image to ensure stability and cloud compatibility.
Security and Data Control
This deployment emphasizes secure IT operations and full data ownership:
- Self-hosted architecture ensures control over asset and support data
- Role-based access control for administrators and agents
- Secure access over HTTPS
- Compatibility with cloud firewalls, IAM policies, and security groups
- No mandatory third-party service dependencies
Organizations retain authority over data retention, access policies, and compliance configurations.
Common Use Cases
This offering is commonly used for:
- IT asset management platforms
- Internal service desk operations
- Infrastructure and device inventory systems
- ITIL-aligned workflow automation
- Integration with monitoring, identity, and management systems
GLPI’s open architecture supports integration with enterprise tools and automation workflows.
Summary
GLPI 11.0.4 is an open-source IT asset management and service desk platform designed to help organizations manage IT resources, support operations, and service workflows. This offering deploys GLPI 11.0.4 on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and is published and maintained by ATH Infosystems.
The solution provides a ready-to-run GLPI environment optimized for cloud infrastructure, enabling centralized IT asset tracking and helpdesk operations without manual stack configuration.