iTop 3.2.0
Open-Source ITSM CMDB Platform
iTop 3.2.0 is an open-source IT service management (ITSM) and configuration management database (CMDB) platform designed to help organizations manage IT assets, services, and operational workflows. This offering deploys iTop 3.2.0 on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and is published and maintained by ATH Infosystems. The solution provides a ready-to-run iTop environment optimized for cloud infrastructure, enabling centralized IT service management without manual configuration of the application stack.
Platform Overview
iTop 3.2.0 is an open-source IT service management (ITSM) and configuration management database (CMDB) platform designed to help organizations manage IT assets, services, and operational workflows. This offering deploys iTop 3.2.0 on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and is published and maintained by ATH Infosystems.
iTop Version: 3.2.0
Operating System: Ubuntu 22.04 LTS
Deployment Targets:
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform (GCP)
The solution provides a ready-to-run iTop environment optimized for cloud infrastructure, enabling centralized IT service management without manual configuration of the application stack.
Core Technical Capabilities
iTop provides comprehensive IT service and configuration management features:
- Configuration Management Database (CMDB) for IT assets
- Incident, problem, and change management workflows
- Service catalog and request fulfillment
- SLA tracking and reporting
- Role-based dashboards and operational views
- Plugin and extension framework
iTop 3.2.0 enables structured management of IT services and infrastructure relationships.
Deployment and Architecture
This iTop deployment runs as a self-managed cloud virtual machine, built for operational transparency and administrative control.
Deployment characteristics include:
- Preconfigured iTop 3.2.0 application stack
- Ubuntu 22.04 LTS base for long-term stability and security updates
- VM-based deployment across AWS, Azure, and Google Cloud
- Full administrative access to OS and iTop configuration
- Compatibility with cloud networking, storage, and monitoring services
The architecture supports development, testing, and production ITSM environments.
Scalability and Performance
iTop is designed to support growing service management workloads:
- Optimized for concurrent user access
- Vertical scaling via cloud instance resizing
- Compatible with external database and storage services
- Integration with cloud monitoring tools
This makes the solution suitable for small IT teams through enterprise IT departments.
Maintenance and Support
Free maintenance support by ATH Infosystems is included.
Support coverage includes:
- Deployment validation
- Configuration guidance
- Update and upgrade assistance
- Troubleshooting and operational best practices
ATH Infosystems maintains the base image to ensure stability and cloud compatibility.
Security and Data Control
This deployment emphasizes secure IT operations and full data ownership:
- Self-hosted architecture ensures control over configuration and service data
- Role-based access control for administrators and agents
- Secure access over HTTPS
- Compatibility with cloud firewalls, IAM policies, and security groups
- No mandatory third-party service dependencies
Organizations retain authority over data retention, access policies, and compliance configurations.
Common Use Cases
This offering is commonly used for:
- IT configuration management platforms
- Internal service desk and ITSM operations
- Infrastructure asset tracking systems
- ITIL-aligned process automation
- Integration with monitoring and identity systems
iTop’s open architecture supports integration with enterprise tools and automation workflows.
Summary
iTop 3.2.0 is an open-source IT service management (ITSM) and configuration management database (CMDB) platform designed to help organizations manage IT assets, services, and operational workflows. This offering deploys iTop 3.2.0 on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and is published and maintained by ATH Infosystems.
The solution provides a ready-to-run iTop environment optimized for cloud infrastructure, enabling centralized IT service management without manual configuration of the application stack.