Zammad 6.5.0
Open-Source Helpdesk and Ticketing Platform
Zammad 6.5.0 is a modern, open-source helpdesk and ticketing platform designed for organizations that need structured, auditable customer and internal support workflows. This offering is deployed on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and published and maintained by ATH Infosystems. The solution delivers a ready-to-use Zammad environment with web-based agent and customer portals, enabling teams to manage support requests across email, web, chat, and API channels without manual installation or configuration overhead.
Platform Overview
Lightweight Core Deployment
Zammad 6.5.0 is a modern, open-source helpdesk and ticketing platform designed for organizations that need structured, auditable customer and internal support workflows.
Zammad Version: 6.5.0
Operating System: Ubuntu 22.04 LTS
Deployment Targets:
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform (GCP)
Zammad runs as a centralized management layer and integrates with existing Kubernetes clusters or newly provisioned environments.
Core Technical Capabilities
Zammad provides a comprehensive set of helpdesk and service desk features designed for technical and operational teams:
- Centralized ticket management across multiple communication channels
- Email-to-ticket automation and configurable workflows
- Role-based access control for agents, administrators, and end users
- Full-text search across tickets, users, and attachments
- REST API for integrations with CRM, ERP, and internal systems
- Web-based dashboards and reporting for operational visibility
Zammad 6.5.0 is optimized for efficient agent workflows and traceable issue resolution.
Deployment and Architecture
This Zammad deployment runs as a self-managed cloud virtual machine, optimized for predictable performance and operational control.
Deployment characteristics include:
- Preconfigured Zammad 6.5.0 application stack
- Ubuntu 22.04 LTS base for long-term stability and security updates
- VM-based deployment on AWS, Azure, or Google Cloud
- Full administrative access to the operating system and application stack
- Compatible with cloud networking, storage, and backup services
Scalability and Performance
Zammad is designed to support concurrent agent workloads and growing ticket volumes:
- Optimized for multi-agent concurrency
- Supports vertical scaling via cloud instance resizing
- Compatible with external database and storage services for growth
- Works with cloud monitoring and logging tools for performance visibility
This makes the solution suitable for small support teams through enterprise-scale service desks.
Maintenance and Support
Free maintenance support by ATH Infosystems is included.
Support coverage includes:
- Deployment validation and configuration guidance
- Upgrade and update assistance for Zammad releases
- Troubleshooting and operational support
- Best-practice recommendations for cloud environments
ATH Infosystems maintains the base image to ensure reliability, compatibility, and operational readiness.
Security and Data Control
This deployment emphasizes security, compliance readiness, and data ownership:
- Self-hosted architecture ensures full control of customer and ticket data
- Role-based permissions and granular access policies
- Secure communication over HTTPS
- Compatibility with cloud firewalls, security groups, and IAM policies
- No embedded third-party licensing or external data dependencies
- Organizations retain full authority over data retention, audit policies, and access governance.
Common Use Cases
This offering is commonly used for:
- IT service management (ITSM) and internal helpdesks
- Customer support and ticketing systems
- Managed service provider (MSP) platforms
- SaaS support operations
- Integration-driven workflows using APIs and webhooks
Zammad’s open architecture enables customization and automation aligned with internal processes.
Summary
Zammad 6.5.0 is a modern, open-source helpdesk and ticketing platform designed for organizations that need structured, auditable customer and internal support workflows. This offering is deployed on CLOUD_PLATFORM: AWS / Microsoft Azure / Google Cloud, running on Ubuntu 22.04, and published and maintained by ATH Infosystems.
The solution delivers a ready-to-use Zammad environment with web-based agent and customer portals, enabling teams to manage support requests across email, web, chat, and API channels without manual installation or configuration overhead.